In the event that you and the seller do not reach an agreement after 48 hours, you can file a case with Etsy. The seller manages his or her own inventory, orders, and policies, and can help you with most orders.
The website is http://www. etsy. The article states: “Cases opened against your shop in the past four months can negatively impact your shop’s search visibility.” This article can be found at seller-handbook.com/seller-handbook/article/how-great-customer-service-can-improve/
What Happens If Someone Opens A Case Against You On Etsy?
Buyers can escalate cases to Etsy’s review if they are not resolved. If Etsy Payments is used, Etsy reserves the right to refund the buyer and recoup funds from your account if the payment was made via Etsy. In some cases, Etsy may reopen a closed case to investigate tracking issues or other aspects of the dispute.
Does Etsy Refund You If Scammed?
If you are not satisfied with an item you receive or if it is not as described in the listing, Etsy’s case system can help you reach a resolution with the seller. Refunds issued by Etsy will be in your original payment method, and if this payment is not available, an Etsy credit will be issued to you.
When Can You Open A Case On Etsy?
You can open cases up to 100 days after the estimated delivery date for your order.
What Happens To A Seller When You Open A Case On Etsy?
You will be contacted by an Etsy Support agent who will review your case and make a decision. If you and the seller don’t have all the information we need, we’ll work with them to do so. Etsy makes a final decision on a buyer and seller’s behalf, and both parties must abide by it.
Can An Etsy Seller Open A Case?
Etsy only allows you to open cases for undelivered orders, defective items, or items that do not match the description and photos of the item. If you have an issue with the seller, you should contact him or her before opening a case on Etsy.
When Should I Open A Case On Etsy?
It is generally possible to open a case after the estimated delivery date for your order. The filing of a case has to be completed within 100 days after this date. Find out when you can open a case by reading this information. In the case of a guest order, you must claim it first.
How Long Does It Take Etsy To Solve A Case?
The buyer can submit the case to Etsy for review if you are unable to resolve the issue. Furthermore, Etsy automatically resolves all open, unresolved cases within three weeks of receiving them.
Can I Be Scammed On Etsy?
The scammers create multiple Etsy accounts and send the same message to different sellers without any personalization to their accounts. The scam targets sellers who list high-priced items in their shop and have fewer sales than others.
What Is Etsy’s Refund Policy?
Refunds are allowed on Etsy within 180 days of the purchase. It may take longer for you to negotiate a refund with the seller. Refunds are issued in the original form of payment or Etsy credit. Refunds for shipping are only issued in Etsy credit if the company handles them.
Does Etsy Protect Customers?
Seller Protection on Etsy provides assistance to sellers who have a dispute with a buyer. Etsy Seller Protection is only available to sellers who comply with our Seller Protection Policy and remain in good standing. You are considered good standing if you sell items that qualify.