Comments on: JetBlue engages in real conversation on Twitter http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/ Thu, 28 Aug 2008 20:05:02 +0000 http://wordpress.org/?v=2.6 By: Social Media Statistics: Twitter http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-746 Social Media Statistics: Twitter Wed, 27 Aug 2008 09:30:08 +0000 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-746 [...] Blue on Twitter - http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/ page tags: blue blue dell jet microblogging starbucks statistics tweets twitter usage [...] [...] Blue on Twitter - http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/ page tags: blue blue dell jet microblogging starbucks statistics tweets twitter usage [...]

]]> By: Valley PR Blog » Blog Archive » Valley PR Blog’s Weekend Reading for 04-04-08 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-630 Valley PR Blog » Blog Archive » Valley PR Blog’s Weekend Reading for 04-04-08 Mon, 07 Jul 2008 17:48:29 +0000 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-630 [...] Jet Blue engages in real conversations on Twitter — Joel Postman of Socialized (btw, check out cool new design!) . [...] [...] Jet Blue engages in real conversations on Twitter — Joel Postman of Socialized (btw, check out cool new design!) . [...]

]]> By: joel http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-512 joel Mon, 02 Jun 2008 18:52:47 +0000 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-512 Greg, You are right that followers/following is a primary component of Twitter, but I didn't say that it was spooky to be followed by jetBlue. What I said was that jetBlue was listening to us, basically monitoring us, and responding, PRIOR to formally following on Twitter. Even jetBlue recognized that this might not have been the right approach, immediately unfollowing us when we expressed concerns and apologizing for any discomfort they may have caused, which is why I came to praise them. They showed tremendous sensitivity, and a human side, in the whole process. Joel Greg,

You are right that followers/following is a primary component of Twitter, but I didn’t say that it was spooky to be followed by jetBlue. What I said was that jetBlue was listening to us, basically monitoring us, and responding, PRIOR to formally following on Twitter. Even jetBlue recognized that this might not have been the right approach, immediately unfollowing us when we expressed concerns and apologizing for any discomfort they may have caused, which is why I came to praise them. They showed tremendous sensitivity, and a human side, in the whole process.

Joel

]]> By: greg http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-511 greg Mon, 02 Jun 2008 18:40:35 +0000 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-511 Great post but I'm honestly confused. Why was being followed "spooky". I'm kind of new to Twitter but that's one of the 4 or 5 fundamental features that Twitter offers (not counting the millions of 3rd party apps). I mean this as respectfully as possible, but if being followed is "spooky" why are you on Twitter? Great post but I’m honestly confused. Why was being followed “spooky”. I’m kind of new to Twitter but that’s one of the 4 or 5 fundamental features that Twitter offers (not counting the millions of 3rd party apps). I mean this as respectfully as possible, but if being followed is “spooky” why are you on Twitter?

]]> By: JetBlue uses Twitter - Listens to Customers, Grabs New Business « Market Culture Blog http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-246 JetBlue uses Twitter - Listens to Customers, Grabs New Business « Market Culture Blog Wed, 16 Apr 2008 23:25:04 +0000 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-246 [...] Leadership - it was a corporate decision to engage the customer at this level, evidenced here [...] [...] Leadership - it was a corporate decision to engage the customer at this level, evidenced here [...]

]]> By: Putting Twitter to good use » Justin Henry's green galoshes http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-216 Putting Twitter to good use » Justin Henry's green galoshes Sat, 12 Apr 2008 02:43:03 +0000 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-216 [...] If used right, Twitter can be a valuable means for communicating outside of the organization. As a micro-blogging platform, it can be employed as an informal way to call attention to news and topics related to your field, or provide updates about your service. It’s less than formal nature also lets you to interact with your audience in new ways. Got something to post that’s not quite an email, not quite a newsletter heading? Maybe it’s a tweet. [...] [...] If used right, Twitter can be a valuable means for communicating outside of the organization. As a micro-blogging platform, it can be employed as an informal way to call attention to news and topics related to your field, or provide updates about your service. It’s less than formal nature also lets you to interact with your audience in new ways. Got something to post that’s not quite an email, not quite a newsletter heading? Maybe it’s a tweet. [...]

]]> By: links for 2008-04-10 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-204 links for 2008-04-10 Thu, 10 Apr 2008 04:34:40 +0000 http://www.socializedpr.com/jetblue-engages-in-real-conversation-on-twitter/#comment-204 [...] » JetBlue engages in real conversation on Twitter (tags: twitter web2.0 culture enterprise ethics socialmedia) [...] [...] » JetBlue engages in real conversation on Twitter (tags: twitter web2.0 culture enterprise ethics socialmedia) [...]

]]>